These Terms & Conditions govern your use of the max389 platform. Please read them carefully before registering or placing any bets. By accessing max389, you agree to be bound by these terms in full.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and max389 ("max389", "we", "us", "our"), the operator of the online casino and sports betting platform accessible atmax389.lat. By accessing, registering on, or using the max389 platform in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, along with ourPrivacy Policy and Responsible Gambling Policy, each of which is incorporated herein by reference.
If you do not agree with any part of these Terms, you must cease using the max389 platform immediately. max389 reserves the right to revise these Terms at any time. Continued use of the platform following any amendment constitutes your acceptance of the updated Terms.
Important: The max389 platform is strictly for players aged21 years and above. Underage gambling is prohibited. If you are under 21, you must not register or attempt to use this platform in any way.
For the purposes of these Terms, the following definitions apply:
To be eligible to register and maintain an Account on max389, you must satisfy all of the following criteria at all times:
Age Verification: max389 employs mandatory KYC procedures to verify the age and identity of all registered players. We reserve the right to request identity documents — including a copy of your MyKad or passport — at any time. Accounts where age or identity cannot be verified to our satisfaction will be suspended and any withdrawals withheld pending verification.
Each individual may hold onlyone (1) Account on the max389 Platform. The creation of duplicate or multiple Accounts by the same person is strictly prohibited and may result in the immediate closure of all associated Accounts and forfeiture of any Balance therein.
You agree to provide accurate, complete, and truthful information at the time of registration, including your full legal name, date of birth, residential address, and valid contact details. You further agree to promptly update this information if it changes.
You are solely responsible for maintaining the confidentiality of your login credentials, including your password and any two-factor authentication codes. Any activity conducted through your Account will be deemed to have been conducted by you. max389 cannot be held liable for any losses arising from unauthorised access to your Account that results from your failure to maintain the security of your credentials.
In the event that you suspect unauthorised access to your Account, you must contact max389 customer support immediately via Live Chat at [email protected].
By using the Platform, you agree that you will not:
max389 reserves the right to monitor all activity on the Platform for compliance with these Terms. Any breach of these Terms may result in immediate Account suspension, forfeiture of Balance, and/or referal to the relevant authorities.
max389 supports a range of Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, as well as cryptocurrency channels (BTC and USDT). Available payment methods are displayed in the cashier section of your Account.
Deposits: All deposits are processed in real time or near-real time, subject to the processing times of the relevant payment provider. The minimum deposit amount is RM30 for standard payment methods and RM100 for cryptocurrency deposits. max389 does not charge deposit fees, though your payment provider may apply its own charges.
Withdrawals: Withdrawals are processed subject to the following conditions:
E-wallet withdrawals (Touch 'n Go eWallet, Boost) are typically processed within 5 to 30 minutes. Bank transfers via FPX/DuitNow may take up to 1 to 2 business hours. Cryptocurrency withdrawals are subject to blockchain confirmation times. max389 does not guarantee specific processing times and is not liable for delays caused by third-party payment providers.
Withdrawal Security: max389 reserves the right to request additional verification documentation before processing any withdrawal request as part of our AML/KYC obligations. This may include proof of identity, proof of address, or source-of-funds documentation.
max389 offers a range of promotional bonuses, including but not limited to welcome bonuses, reload bonuses, cashback offers, and loyalty rewards. All bonuses are subject to the specific terms of the individual promotion as displayed at the time of offer, in addition to the general conditions set out here.
General bonus conditions applicable to all max389 promotions:
21+ Reminder: All bonus offers on the max389 Platform are exclusively available to verified players aged 21 years and above. Players who have activated self-exclusion or deposit limits may have restricted access to certain promotions.
All sports betting markets — including Liga Super Malaysia, EPL, La Liga, Champions League, UFC, and other events listed on the Platform — are subject to the specific betting rules applicable to that sport or event type. These rules are available within the Platform's sports section.
General rules applicable to all wagers placed on max389:
max389 is committed to promoting responsible gambling practices. We provide a suite of player-protection tools accessible from within your Account settings, including deposit limits, loss limits, session time limits, and self-exclusion options. We strongly encourage all players to use these tools proactively.
If you believe your gambling may be causing harm to yourself or others, we urge you to visit our dedicatedResponsible Gambling page and consider activating self-exclusion. Once activated, self-exclusion is effective immediately and cannot be reversed during the chosen exclusion period.
max389 is strictly a21+ platform. Players found to be under 21 will have their Accounts closed and any Balance forfeited in accordance with our legal obligations. We reserve the right to share information with relevant authorities where underage gambling is suspected.
All content on the max389 Platform, including but not limited to text, graphics, logos, software, user interface design, and promotional materials, is the intellectual property of max389 or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes only. You may not reproduce, copy, redistribute, sell, or otherwise exploit any content from the Platform without the prior written consent of max389.
To the maximum extent permitted by applicable law, max389 and its directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from:
Nothing in these Terms shall limit or exclude liability for fraud, gross negligence, or any other liability that cannot be lawfully limited or excluded.
max389 reserves the right to suspend, restrict, or permanently close any Account, with or without prior notice, in any of the following circumstances:
Upon Account closure, max389 will conduct a review of the Account Balance. Where closure is initiated by max389 for cause, any Bonus balances and associated winnings may be forfeited. Verified real-money funds deposited in good faith will be returned to the player through the original payment method, subject to our AML obligations.
max389 reserves the right to amend, update, or replace these Terms at any time. Changes will be effective immediately upon publication on the Platform. We will endeavour to provide advance notice of material changes via the Platform or by email to your registered address where practicable.
It is your responsibility to review these Terms periodically. Continued use of the Platform following the publication of any changes constitutes your acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws applicable to the jurisdiction under which max389 holds its operating licence. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be referred to binding arbitration in accordance with the rules of the relevant arbitral body in the applicable jurisdiction.
Nothing in this clause limits your rights as a consumer under the laws of Malaysia, and max389 acknowledges its obligation to comply with all applicable Malaysian legal and regulatory requirements relevant to the operation of online gaming and payment services.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the max389 support team through any of the following channels:
For formal legal correspondence, please include your registered Account username and a clear description of your query or complaint. We aim to acknowledge all written enquiries within one (1) business day and resolve substantive complaints within fourteen (14) business days.
Dispute Resolution: If you are unsatisfied with the outcome of a complaint handled by our support team, you may escalate the matter through the dispute resolution process provided by our licensing authority. Details are available on request via the email address above.
These commitments underpin every clause in our Terms & Conditions.
Our Terms are written in plain, structured English. No hidden clauses, no buried conditions. Every rule is documented and accessible at all times on this page.
max389 enforces a mandatory 21+ minimum age through KYC verification. No exceptions. Underage gambling is a serious issue that we actively prevent at every stage of onboarding.
We support all major Malaysian payment methods including Touch 'n Go eWallet, DuitNow, Maybank, and CIMB. Withdrawal conditions are stated clearly — no surprise deductions.
All casino games on max389 use independently certified RNG technology. RTP rates are published openly. You play on a level field, every time.
Deposit limits, loss limits, session timers, and self-exclusion are available to every player — not just mentioned in our Terms, but genuinely integrated into the platform.
Our support team in Bahasa Melayu, English, and Chinese is available round the clock to resolve any dispute, query, or complaint — typically within minutes via Live Chat.
Now that you've reviewed our Terms & Conditions, you're all set. Head back to the homepage to explore our games, bonuses, and sports markets — or visit our FAQ if you have further questions.
21+ only. Please gamble responsibly. Visit our Responsible Gambling page for player protection tools and support resources.