Your privacy is a fundamental right, and max389 takes that seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights available to you as a registered player on the max389 Platform.
This Privacy Policy ("Policy") is published by max389 ("max389", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at max389.lat. This Policy explains how max389 collects, processes, stores, and protects the personal data of individuals ("you", "your", "Player", "User") who visit, register on, or use the max389 Platform in any capacity.
max389 is committed to safeguarding the privacy of all players, including those accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia. We process personal data only for the purposes described in this Policy and in accordance with applicable data protection principles and regulations.
By accessing the max389 Platform, registering an Account, or otherwise interacting with our services, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.
Related Documents: This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated herein by reference.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
max389 collects Personal Data through several channels. The categories of data we collect, and the contexts in which they arise, are set out in the table below:
| Category | Examples | Collection Context |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad or passport number | Account registration; KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Account registration; support interactions |
| Financial Data | Bank account details, e-wallet identifiers (e.g., Touch 'n Go eWallet, Boost, GrabPay account references), deposit and withdrawal transaction records | Cashier transactions; withdrawal verification |
| Gaming Activity Data | Bet history, game sessions, win/loss records, wagering activity, bonus usage | Ongoing Platform use; responsible gambling monitoring |
| Technical Data | IP address, browser type, operating system, device identifiers, session timestamps | Automatic collection via cookies and server logs |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Preference Data | Language settings, notification preferences, responsible gambling limit settings | Account settings; responsible gambling tools |
max389 does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or biometric data) unless strictly required by applicable KYC or anti-money laundering regulations, in which case such collection will be clearly disclosed to you at the point of collection.
max389 processes your Personal Data for the following purposes:
max389 processes your Personal Data only where a valid legal basis exists. The applicable legal bases are:
max389 does not sell, rent, or trade your Personal Data to any third party for their independent marketing purposes. We may share your data with the following categories of recipients, and only to the extent necessary for the purposes described in this Policy:
No unauthorised third-party sharing: max389 will never sell, share, or disclose your Personal Data to third-party advertisers, data brokers, or unrelated commercial entities. Any third party engaged by max389 as a Data Processor is bound by a written data processing agreement requiring them to maintain equivalent data protection standards.
max389 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guideline:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised. Where anonymisation is applied, the resulting data no longer constitutes Personal Data and may be retained indefinitely for aggregate analytics.
The max389 Platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised user experience. The categories of cookies in use are as follows:
On your first visit to the Platform, you will be presented with a cookie consent notice. You may manage your cookie preferences at any time by updating your Account settings or by clearing cookies through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the Platform.
No third-party advertising cookies: max389 does not deploy third-party advertising or retargeting cookies. We do not share behavioural data with any advertising networks or social media platforms.
max389 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:
Notwithstanding the above measures, no method of electronic transmission or data storage is entirely free from risk. max389 cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your Account.
Subject to applicable law, you have the following rights in relation to your Personal Data held by max389:
To exercise any of the above rights, please contact our Data Protection team by emailing [email protected] with the subject line "Data Rights Request". We will respond to all legitimate requests within thirty (30) days. Where a request is complex or numerous, we may extend this period by a further thirty (30) days, and we will notify you accordingly.
Identity Verification Required: To protect your data from unauthorised disclosure, max389 will request proof of identity before processing any data rights request. This is a standard security measure and does not limit your rights in any way.
The max389 Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. All new registrations are subject to mandatory age verification as part of our KYC process.
If max389 becomes aware that Personal Data has been inadvertently collected from a person under the age of 21, we will take immediate steps to close the associated Account, delete or secure the data in question, and report the matter to the relevant regulatory authority where required.
If you are a parent or guardian and believe that a minor in your care has registered on the max389 Platform, please contact us immediately at [email protected].
In the course of providing the Platform services, your Personal Data may be transferred to, and stored on, servers located outside Malaysia. Any such transfer will be subject to appropriate safeguards to ensure that your data receives a level of protection equivalent to that afforded under applicable data protection standards.
Where Personal Data is transferred to a third-party Data Processor operating outside Malaysia, max389 requires that such processors agree to written data processing agreements imposing equivalent data protection obligations. By using the Platform, you consent to such transfers subject to these safeguards.
max389 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational procedures, or applicable legal requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or via a prominent notice on the Platform.
We encourage you to review this Policy periodically. Continued use of the max389 Platform following the publication of any amendment constitutes your acknowledgment of the updated Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by max389, please contact our Data Protection team through any of the following channels:
For formal data rights requests (access, erasure, portability, etc.), please include your registered Account username, a description of your request, and a copy of your identity document. We will acknowledge your request within five (5) business days.
Responsible Gambling Concerns: If your data rights request is related to a self-exclusion or responsible gambling matter, please visit our dedicated Responsible Gambling page for the fastest resolution.
Six principles that define how max389 handles your personal data every day.
max389 will never sell, rent, or trade your personal data to third parties for commercial gain. Your information is collected to run our service — not to monetise you as a product.
All data transmitted between your device and our servers is protected by SSL/TLS 256-bit encryption — the same standard used by major banks and financial institutions in Malaysia.
You have the right to access, correct, delete, or port your personal data. Submit a data rights request to our team and we will respond within 30 days — no unnecessary delays.
We don't hold your data indefinitely. Retention periods are clearly defined — from 12 months for technical logs to 5 years for regulatory KYC data — after which data is securely deleted or anonymised.
We use only necessary, functional, analytics, and security cookies — no advertising or retargeting cookies. You can manage your cookie preferences at any time from your Account settings.
max389 does not knowingly collect data from individuals under 21. Our KYC process verifies age at registration, and any underage Account found is closed and the data secured immediately.
Now that you understand how max389 handles your personal data, explore our platform with confidence. Visit our homepage to discover games, bonuses, and sports betting — or read our FAQ for more answers.
21+ only. Please gamble responsibly. Visit our Responsible Gambling page for player protection tools and support resources.